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Internal Claims Adjuster

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Under the general direction of the Manager of Claims, the Claims Adjuster is responsible for the investigation, evaluation, negotiation and resolution of commercial property and liability claims.

Job Summary

The mission of the Alberta Association of Municipal Districts and Counties (AAMDC) is “Through the provision of advocacy, trade and insurance services, the AAMDC will assist rural municipalities in achieving strong and effective local government”. The AAMDC Aggregated Business Services (ABS) is one of Canada's largest and most influential public sector buying groups. Under the banner of ABS, there are three longstanding business units: 1) Trade Division incorporated in 1935, 2) Jubilee Insurance Agencies incorporated in 1955, and 3) PFA Canada in business since 1996. Jubilee insurance, serves a wide range of non-profit groups across Alberta. Offering an array of insurance types including self-insurance pools to it’s over 1800 members.

The Position

Reports to: The Manager of Claims

Under the general direction of the Manager of Claims, the Claims Adjuster is responsible for the investigation, evaluation, negotiation and resolution of commercial property and liability claims.

The Claims Adjuster will have access to highly confidential member and association information and it is expected and required information be held in the strictest confidence.



  • Management of expenses as per Association standards
  • Performing investigation, evaluation, negotiation and disposition of various types of claims, primarily of a first party nature. Successful accomplishment requires sound investigative strategies and excellent client care skills as the direct contact point for many of our insureds;
  • Appointing, controlling and directing external service providers including task adjusters and other experts as per industry standards;
  • Assisting the Claims Manager and Examiners in collection and analysis of claims data to prepare reports for internal and external clients;
  • May need to meet and negotiate with members, and give direction to experts in various fields depending on the needs of the situation;
  • Assist in claim inquiries and ensure all claims are promptly investigated;
  • Ensure coordinated and timely investigation through communication with third party adjusters, and outside experts;
  • Review and interpret property and liability policy wordings, acts, regulations and legislation in order to confirm coverage;
  • Set reserves and authorize payment within scope of authority and settle claims in the most cost effective and timely manner possible;
  • Control indemnity and expenses through proactive claims handling techniques, including the pursuit of subrogation where applicable;
  • Ensure all claims negotiations are conducted with integrity and that settlements are accurate and fair;
  • Attend training as necessary to ensure skills evolve with changes in the industry;
  • Assist the Claims Manager as necessary;
  • Participate in Association activities and events as required by the Directors and/or the Board.
  • Enthusiastically support change, share experiences and actively seek new challenges
  • Interest in occasional field adjusting and ability for occasional out of town travel.


  • Minimum 2 years claims adjusting experience;
  • Experience in claims adjusting with associated technical expertise;
  • Analytical, decision making and resource management skills;
  • Strong Business Planning and negotiation skills
  • Flexibility and ability to problem solve;
  • Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
  • Demonstrate organizational skills with the ability to manage conflicting priorities in an effective manner
  • Proactive and positive approach to member service ensuring that all enquiries are effectively dealt with in a timely manner
  • Strong interpersonal skills enabling an ability to effectively deal with conflict and difficult situations
  • Strong commitment to the association goals and philosophy;
  • An understanding of the concept of Reciprocal Insurance Exchanges and the unique Insured - Insurer client relationship they represent.


  • High School Diploma and enrolled in CIP or equivalent courses
  • Valid Alberta Driver’s License

This opportunity is primarily a telephone adjusting role with the opportunity for some outside work in the Edmonton area. The ideal candidate will be an individual who wishes to have a career in public sector insurance claims handling. It primarily involves local government and public entity losses of a type which can be handled without scene attendance. These losses will normally be first party property or Commercial General Liability claims. The estimated starting salary for this position is $50,648.00

This posting will stay open until the position has been filled. Candidates should submit, in confidence, a covering letter and resume detailing qualifications, work experience and references.

Job Type: Full-time

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